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Customer Service Representative

As the Customer Service Representative, you will work closely with the Customer Service & Compliance team to service all operational needs of our clients. 

Principal Duties and Responsibilities (Essential Functions**):

  • Work with internal team to provide pricing quotes and availability status to customers on raw materials and finished goods
  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy
  • Receive and process raw material and finished good orders within MRP software, while ensuring accuracy of input data
  • Coordinate pre-payments for raw material orders where neededOrganize and coordinate raw material and finished good shipments to ensure on-time order fulfillment and cost efficiency, while ensuring integrity of compliance with alcohol regulations
  • Report to customers on order and shipment status on a regular basis
  • Coordinate receipt of proper documentation for shipments, receipts, and other transactions. Follow-up on issues and discrepancies with shipments.
  • Upon order fulfillment, issue invoices for raw materials and finished goods received
  • Assist with compliance related items such as: reporting, license and brand renewals, Month end reporting, and label submissions
  • Ensure consistent, reliable and timely responses to customer inquiries and/or issues
  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner
  • Attend Kick off Calls, Pre-Production Calls, and regular meetings with customers as needed
  • Utilize MRP software and systems effectively and Participate in the BevSource EOS/Traction Process
  • Other duties as assigned

Qualifications & Skills:

  • Associates degree in business, technical discipline or 2 years of relevant work history
  • 2-4 years minimum of applicable experience is preferred
  • Customer Service Driven with strong interpersonal and communication skills
  • Energetic and enthusiastic with a strong desire to learn
  • Hard-working with a strong work ethic
  • Strong desire and passion to help people
  • Ability to build relationships with clients, partners and coworkers
  • Strong MRP software and computer skills
  • Strong organizational skills and attention to detail
  • Ability to work with a sense of urgency in a fast-paced environment

To Apply: Please send resume and salary requirements to Amber Jansen at resume@bevsource.com. Video cover letters are strongly encouraged.