As an Order Management Specialist, you will work closely with the Order Management & Compliance team to service all operational needs of our clients.
Principal Duties and Responsibilities (Essential Functions):
- Work with internal team to provide pricing quotes and availability status to customers on raw materials and finished goods
- Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy
- Receive and process raw material and finished good orders within MRP software, while ensuring accuracy of input data
- Coordinate pre-payments for raw material orders where needed
- Organize and coordinate raw material and finished good shipments to ensure on-time order fulfillment and cost efficiency, while ensuring integrity of compliance with alcohol regulations
- Report to customers on order and shipment status on a regular basis
- Coordinate receipt of proper documentation for shipments, receipts, and other transactions. Follow-up on issues and discrepancies with shipments.
- Upon order fulfillment, issue invoices for raw materials and finished goods received
- Assist with compliance related items such as: reporting, license and brand renewals, Month end reporting, and label submissions
- Ensure consistent, reliable and timely responses to customer inquiries and/or issues
- Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner
- Attend Kick off Calls, Pre-Production Calls, and regular meetings with customers as needed
- Utilize MRP software and systems effectively and Participate in the BevSource EOS/Traction Process
- Other duties as assigned
Qualifications & Skills:
- Associates degree in business, technical discipline or 2 years of relevant work history
- 2-5 years minimum of applicable experience is preferred
- Customer Service Driven with strong interpersonal and communication skills
- Energetic and enthusiastic with a strong desire to learn
- Hard-working with a strong work ethic
- Strong desire and passion to help people
- Ability to build relationships with clients, partners and coworkers
- Strong MRP software and computer skills
- Strong organizational skills and attention to detail
- Ability to work with a sense of urgency in a fast-paced environment
To Apply: Please send resume and salary requirements to Amber Hofschulte-Beck at resume@bevsource.com. Video cover letters are strongly encouraged.
