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Order & Regulatory Services Manager

The Order & Regulatory Services Manager will provide leadership and direction to a diverse team to ensure products deliver to customers through accepting and managing orders, validating and ensuring the legality of fulfilling the order, and coordinating the freight, all in an efficient, highly accurate manner.  Further, leading the compliance professionals on this team to provide consultative services to our customers and cross-functional teams to ensure a proactive approach in complying with all federal and state laws across the company.  This Order & Regulatory Services Manager will partner strategically with the business to provide thought leadership to create a favorable regulatory and customer service environment that protects our company reputation while enabling profitable business growth.

Principal Duties and Responsibilities (Essential Functions**):

  • LMA - Lead, Manage, and hold a diverse team of 7 Accountable
  • Provide direction to a cross functional team to meet customer fulfillment expectations, while ensuring company business processes are followed
  • Identify and drive opportunities for solutions with strategic customers
  • Manage the P&L for the department and continue to look for ways to increase revenue and decrease expenses
  • Drive opportunities within NetSuite to streamline processes, create efficiencies, and ensure the appropriate use of the system
  • Provide expertise to guide the business in finding solutions to regulatory compliance issues that affect our products, packaging, ingredient, labelling, claims, warehousing, and shipping
  • Create a great customer experience including resolving all escalated customer order issues
  • Establish and monitor individual and departmental KPIs to drive best practices and meet expectations
  • Develop and manage partnerships with logistics companies
  • Determine development needs and participate in the creation of training and educational programs that ensure growth capability that is aligned with company strategic initiatives
  • Research, troubleshoot, and resolve problems with orders, shipping and invoices. Must possess the ability to analyze data and business processes in order to identify and resolve issues, as well as to stream-line customer service operations
  • Drive initiatives to create repeat customers and facilitate organic growth specifically with clients who only order materials through BevSource

Qualifications & Skills:

  • Bachelor’s Degree
  • 5-8 years minimum related experience
  • 2+ years management experience, team of at least 4 people preferred
  • Advanced regulatory knowledge
  • ERP order management experience
  • Demonstrated ability to manage a team with multiple functions and quickly switch between them to support the entire team
  • Ability to analyze existing processes and identify more efficient ways to accomplish goals and meet customer and client requirements; ability to continuously improve processes through regular assessment and adjustment
  • Ability to provide timely, specific information, guidance and recommendations to help groups, managers and others make informed committed decisions that lead to sustainable impact
  • Understanding of risk management, and performance improvement
  • High-level of analytical skills in order to comprehend and evaluate regulations, instructions, and reporting requirements
  • Ability to communicate effectively to identify needs and evaluate alternative business solutions with internal customers/departments
  • Ability to clarify options and facilitate issue resolution within project teams and within functional areas

To Apply: Please send resume and salary requirements to Amber Jansen at Video cover letters are strongly encouraged.