Sales Administrator

The Sale Administrator will serve as a point of contact for customers with queries about products, orders and deliveries while providing support for sales representative(s). The Sales Administrator needs be efficient and very responsive for the processing of orders as well as be goal-oriented with a deep knowledge of customer service best practices.

Principal Duties and Responsibilities:

  • Receive and process orders utilizing NetSuite, while ensuring accuracy of input data
  • Maintain sales records and compile monthly sales reports 
  • Proactively track status of shipments and follow-up on issues and discrepancies to resolve
  • Liaise with internal teams to ensure communication on order confirmations, pickup, and delivery appointments and/or order disruptions
  • Investigate and follow up on questions/issues to resolve
  • Provide consistent, reliable, and timely responses to customer inquiries and/or issues
  • Provide recommendations and solutions with a sense of urgency, positivity, and empathy
  • Identify need for escalation of client orders and/or issues
  • Assist in the reconciliation of any inventory discrepancies 
  • Under the direction of senior sales team members, manage raw material inventory allocation including maintaining backorders
  • Maintain and update inventory information for raw materials
  • Coordinate pre-payments for raw material 
  • Identify opportunities for upsell and communicate to senior sales team members
  • Maintain CRM records
  • Provide backup to Sales Support Specialist
  • Utilize NetSuite and systems effectively and participate in the BevSource EOS/Traction Process
  • Answer phones and route them to the appropriate BevSource personnel
  • Other duties as assigned

Qualifications & Skills:

  • Associates degree in business, technical discipline, or 2 years of relevant work history
  • 2-5 years minimum of applicable experience is preferred
  • Customer Service Driven with strong interpersonal and communication skills
  • Energetic and enthusiastic with a strong desire to learn
  • Hard-working with a strong work ethic
  • Strong desire and passion to help people
  • Ability to build relationships with clients, partners and coworkers
  • Strong MRP software and computer skills
  • Strong organizational skills and attention to detail
  • Ability to work with a sense of urgency in a fast-paced environment

To Apply: Please email your resume to Video cover letters are strongly encouraged.