Client Success Specialist - Hybrid - St. Paul, MN

Position Overview:

The Client Success Specialist is a customer and supplier facing role responsible for managing customer requests from the Sales Teams, creating estimates, and executing Sales Orders from initiation through fulfillment. Acting as a key liaison between customers and suppliers, this role also coordinates Purchase Orders, monitors timelines, and proactively communicates updates to ensure orders are delivered accurately and on time.  

Principle Duties & Responsibilities:

• Customer & Sales Support

  • Manage customer requests ensuring timely and accurate execution

  • Create customer quotes and revise estimates based on supplier pricing, specifications, and changes

  • Communicate order status updates, changes, and issue resolution clearly and proactively to customers

  • Manage customer cases and claims, coordinating internally to investigate issues and ensure timely resolution

  • Maintain customer inventory reporting to ensure visibility to contractual commitments and forecasts

• Order Management

  • Coordinate customer onboarding activities, including required documentation and system setup

  • Manage ship-to setup forms and ensure accurate data entry across systems

  • Create, revise, and manage Sales Orders (SOs), ensuring accuracy in pricing, quantities, and timelines

  • Enter and maintain customer forecasts in NetSuite to ensure accurate planning and fulfillment accuracy

• Supplier & Purchase Order Coordination

  • Create and manage Purchase Orders (POs) with suppliers to support customer orders.

  • Coordinate with suppliers to confirm pricing, specifications, lead times, and order requirements.

  • Monitor supplier timelines and escalate risks or delays to ensure on-time delivery.

• Artwork Intake & Coordination
  o    Manage artwork intake and processing, including artwork-related Sales Orders and documentation.
  o    Coordinate artwork setup, revisions, and approvals across internal teams and external partners.
  o    Develop artwork and material estimates in coordination with internal stakeholders.
  o    Collect signed proofs and coordinate can-related Sales Orders tied to artwork approvals.

• Process Support
  o    Ensure accurate system data entry and documentation across all account activities.
  o    Support cross-functional teams by maintaining organized records and tracking key milestones.
  o    Perform other duties as assigned to support account operations and business needs.

• Other duties as assigned
   

Qualifications & Skills:

• Bachelor's degree in Supply Chain, Business, or a related field, or equivalent work experience
• 3-5+ years of experience in inside sales, sales operations, procurement, customer service or related field
• Strong attention to detail with the ability to manage multiple workflows simultaneously
• Comfortable working in ERP systems (NetSuite experience preferred) and CRM tools
• Excellent communication and organizational skills
• Ability to collaborate cross-functionally with Sales, Account Management, and external parties
• Ability to use both data and customer service skills to drive decision-making and proactively solve problems
• Ability to manage multiple priorities in a fast-paced environment

To Apply: Please email your resume to [email protected]. Video cover letters are strongly encouraged.