The Director of Distribution Services is responsible for creating and implementing strategies, plans and a structure that will create a team whose objectives are customer retention and increased customer loyalty satisfaction. The Director of Distribution Services is a key department leader within the company that is responsible for managing the Distribution Services Manager and Customer Experience Manager that oversee a team of Sales Administrators, Material Planners, and Logistics Coordinators to through the raw material ordering and distribution process of making a beverage, while providing outstanding service to clients and suppliers. This Director will partner closely with both the Director of Purchasing and Director of Sales and report to the VP of Distribution.
BevSource offers workplace flexibility, whether that is working fully remote, in the office, or a hybrid model.
A DAY IN THE LIFE:
- LMA (Lead, Manage, hold Accountable) for a team of 8 and growing through implementation and maintenance of “Best Practice” processes, enhanced teamwork, KPI’s, standards of accountability, and utilization of EOS
- Oversee department accountable for managing the distribution of raw materials from suppliers from order administration through product delivery
- Accountable for the vision and strategy of distribution services that delivers business value in alignment with company vision
- Develops and implements strategies to increase quality, reduce cost and complexity, increase efficiency, and is accountable for decisions associated with distribution services
- Develop and drive department initiatives, promote the company and department vision, manage expectations of the team, and remove obstacles
- Define and monitor performance of customer satisfaction metrics and ensure continuous improvement programs are in place exceed our customers’ expectations
- Analyze, implement, and improve purchasing processes and delivery systems to lead continuous process improvement for the team
- Manage and direct employees including managing performance reviews, setting compensation, developing personal development plans, and day to day performance management
- Maintain consistently high customer and supplier satisfaction levels and create raving BevSource partners for life
- Ensure that KPI’s are established, monitored, and exceeded
- Provide continuous recommendations on process improvement, category assignments, and strategic department growth
- Support, guide, and mentor employees through complex problem solving
- Provide line of sight to the team by communicating a clear Vision which will be achieved through the execution of specific department objectives
- Ensure proper training is in place for departments for new hires and ongoing
- Manage the hiring process with HR which includes reviewing resumes, conducting face-to-face interviews, and making hiring decisions
- Utilize NetSuite MRP software and systems effectively
- Other duties as assigned
WHO YOU ARE:
- You have a bachelor's degree in business or technical discipline or equivalent of 4+ years of related professional experience
- You live in Minnesota and are comfortable in a hybrid working environment at home and in the Saint Paul office with your team ~3 days per week
- You have 10+ years of experience in purchasing, customer service, supply chain, or related field
- You have 5+ years people management experience, team of at least 4 people preferred
- You have experience in the food and beverage industry or consumer packaged goods
- You have experience with order management and tracking systems and routing customer deliveries
- You have a proven ability to lead, inspire and influence a team
- You have a strong focus on implementing and tracking performance metrics
- You are enthusiastic about the future of beverage and your excitement is contagious
- You are passionate and customer service driven with strong, interpersonal, teamwork and communication skills
- You have a proven track record of successful supplier relationships
- You are a strategic and critical thinker with a proven record of success in expanding company objectives and exceeding business goals
- You have strong MRP/ERP software understanding and skills, NetSuite preferred
- You can analyze existing processes and identify more efficient ways to accomplish goals and meet customer and client requirements; ability to continuously improve processes through regular assessment and adjustment
- You are willing and flexible to travel up to 15% of the time and can work nights and weekends when traveling
Disclaimer: If you were excited by any portion of this description but may not think you meet every qualification, that is okay! Don’t disqualify yourself because our team would still love the opportunity to get to know you better. BevSource is all about growth and development!
To Apply: Please email your resume to resume@bevsource.com. Video cover letters are strongly encouraged.
